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Attention Exacq hardware Windows 7 Users. We are seeing CRITICAL ISSUES when installing the latest Windows 7 updates. Click here for
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Get personalized support from Exacq
  1. Use EasySupport in your exacqVision client to quickly create a support request
  2. Submit an online support request
  3. Contact Exacq Technical Support via telephone
    North American Technical Support
    Phone:
    +1.317.845.5710 (option 2) (English)
    Hours:
    8:00 am - 8:00 pm ET (GMT -5:00) Monday - Friday
    APAC Technical Support
    JCI Security Products APAC Technical Services
    American Dynamics-Software House-Kantech-DSC-SurGard-Visonic
    Toll-Free:
    +800 CALLTYCO (+800-2255-8926)
    Direct:
    China Local Direct:
    India Local Direct:
    Australia Local Direct:
    Oceania and New Zealand Local Direct:
    Video Technical Support:
    Access Technical Support:
    Intrusion Technical Support:
    Technical Training Inquiries:
    All License Inquiries:
    China Local Hours:
    9:00 am - 6:00 pm Monday - Friday
    India Local Hours:
    9:00 am - 7:00 pm Monday - Friday
    Australia Local Hours:
    8:00 am - 6:00 pm Monday - Friday
    EMEA Technical Support
    Toll Free:
    +800.CALLTYCO (+800.2255.8926)
    Direct:
    Local Direct Dial Numbers:

    Spain:
    France:
    Germany:
    Belgium:
    Denmark:
    Ireland:
    Nordic:
    Greece:
    South Africa:
    Russia:
    Turkey:
    Bahrain:
    Saudi Arabia:
    Kuwait:
    Lebanon:
    Lebanon:
    01-426-801 new dial tone and then dial 8552343677
    Video Technical Support:
    Access Technical Support:
    Intrusion Technical Support:
    Technical Training Inquiries:
    All License Inquiries:
    Hours:
    8:00 am - 6:00 pm ET (CET) Monday - Friday
    LATAM Technical Support
    Caracas, Venezuela:
    Panama, Panama:
    National VOIP, Costa Rica:
    Bogota, Colombia:
    Guatemala City, Guatemala:
    Sao Paulo, Brazil:
    Santo Domingo, Dominican Republic:
    San Salvador, El Salvador:
    Buenos Aires, Argentina:
    Santiago, Chile:
    Lima, Peru:
    Cali, Colombia:
    Mexico City DF Mexico:
    Medellin Colombia:
    Hours:
    8:00 am - 6:00 pm (ET / CET) Monday - Friday
  4. View the Exacq holiday schedule