Technical Support

Find fast solutions to your technical support issues through our frequently asked questions, online resources or personalized phone support.

Training Tools

Exacq offers online and classroom training. View a series of videos or attend a technical reseller training class.

User Training Videos

A complete series of educational videos covering all steps of how to setup and operate an exacqVision system.

Technical Reseller Training Classes

Exacq offers in-person fundamental and advanced technical training classes throughout North America, Latin and South America, Asia, Europe and the Middle East for integrators, resellers and end users. Find out more about the exacqVision technical reseller training and view the current schedule.

Video Library

The Exacq video library includes all exacqVision educational videos on our newest product line, software releases, enterprise VMS features, video surveillance hardware solutions, third-party integrations and more. These videos will give you a brief overview or in-depth knowledge on all aspects of the Exacq product line.

Additional Resources

There are several online resources available to help you plan a system or find answers to your operation questions.

Configuration Calculator

Calculate the approximate storage, bandwidth, resolution requirements for analog and IP cameras and recording rates necessary for your recording system with the online configuration calculator.

Software Update Plans

Use one of our online software update calculator tools to find the lowest cost plan to update your exacqVision VMS software subscription with one or multiple video recorders.

Illustra IP Camera Finder

The Illustra IP camera finder allows users to find and compare Illustra IP cameras. Easily filter cameras by the most desired features including resolution, lens length, wide dynamic range, auto focus, day/night and analytics.

Submit Support Ticket

Complete an online form including your system information, problem and upload system log files to our technical support team for immediate assistance.

On-Site Video Recorder Repair

exacqVision network video recorder (NVR) users can add an optional annual onsite hardware repair service. Exacq provides easy access to diagnose recorder and dispatch a local technician if necessary.

Reseller Resources

Learn more about our reseller program, the benefits of partnering with Exacq and apply to become an authorized reseller.


Download the latest version of exacqVision or view product manuals and specification sheets.

Software Downloads

Download the latest version of exacqVision. Third-party integration plug-ins are also available for download.

Manuals & Spec Sheets

View exacqVision product brochures, spec sheets, quick start guides, user manuals, A&E specifications, integration guides, warranty documentation and more.