TAB Number: 2013-01 - SATA Power Cable Replacement

Exacq Technologies has identified a potential risk of electrical short circuit in some exacqVision A-Series, Z-Series, and EL-Series servers manufactured between August 2011 and November 2012.

The affected item is the SATA power connector which delivers low voltage power to optical drives in all systems, and to hard disk drives and/or video capture boards in some systems. In the case of a short in the connector, the plastic connector housing can melt and the system will not operate until repaired; thus, video will not be recorded after the time of failure until the repair is made. Also, damage may occur to the optical drive, hard drive, or video capture board to which the connector is mated.

To receive replacement SATA power cable(s) which do not have the same susceptibility to electrical short, please register below. Installing the new cables in your exacqVision system should take no more than 10 minutes for an experienced computer technician. Instructions are available here: https://exacq.com/kb/?kbid=2611

Please fill out the form below to request replacement connectors. All fields are required. Your customer ID was provided in the letter you received announcing this Technical Advisory Bulletin. Exacq has taken care to identify each potentially affected system. After you click "Find Affected Systems" a list will appear on the right. At the bottom of that list, you will need to click "Submit Cable Request". Exacq's Operations department will then provide you a single shipment, via Fed Ex ground, of all the required cables. You will also receive a confirmation email to the address provided.