Changing the priority level of a user

  1. In the Users window, select the user from the User Accounts list.
  2. On the Details tab in the Password field, enter the user’s password and confirm the password by entering it again in the Password Confirm field.
  3. Select a new permission level from the User Role list. For information on the permission levels, see User Role list in the Users window.
  4. Optional: In the Custom User Privileges pane, select the privilege you want the user role to access.
  5. Optional: In the Custom User Privileges pane, customize the permissions for the role. For more information, see Customizing a user’s permissions for the Live and Search windows.
    Note: To edit the Custom User Permissions list, you must clear the View Admin, User Admin, and Case Admin check boxes in the Custom User Privileges > Configuration pane.
  6. Click Apply.