Searching for recordings archived on cloud drive

Use the search feature to search and retrieve recordings that are in cold storage on Cloud Drive.

  1. From the main menu, click the Search icon.
  2. Select the cloud Server.
  3. Select the camera.
  4. In the Search range select the Start Time, End Time and Client time for the recording.
  5. Click Search.
    Right-click the gray bar at the bottom of the timeline to view the tooltip that shows that the recording is in cold storage in the Cloud Drive.
  6. Click Play to display the following message.
    Video is currently in Cold Storage and will take time to retrieve. Would you like to request it now?
  7. Click Retrieve. A message displays over the Snowflake icon to prompt you to select the time markers for the cold storage request.
  8. After you place the markers, press the Snowflake icon to retrieve the cold storage video from Cloud Drive. Retrieving the recording can take a number of hours.
  9. To view the status of the request, on the Search menu, click the Cold Storage Requests icon.
    When the Status is Completed the recording is available to view.
  10. Click View Video to view the recording.
    You can also view the recording from the camera settings page as long as the camera has a subscription to Cloud Drive. A notification that the recording is available for viewing displays when the recording is retrieved from cold storage.
    • Click the link in the message to view the recording